14-Day Return Policy
Thank you for shopping with It is G. Your satisfaction is important to us. Please read our return policy carefully before making a purchase.
📅 14-Day Return Policy
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging, with all tags attached.
You must provide a proof of purchase (order number or receipt).
❌ Non-Returnable Items
The following items are not eligible for return:
Items purchased on sale or clearance
Accessories such as jewelry, hair accessories, scarves, or intimate items (for hygiene reasons)
Items that are damaged due to misuse, washing, or wear
Customized or made-to-order items
🔄 How to Start a Return
To initiate a return, please contact us within 14 days of delivery at:
📧 Email: support@itisg.com
Please include:
Your order number
Reason for return
Clear photos (if the item is damaged or incorrect)
Once your return request is approved, we will provide you with return instructions.
🚚 Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
💳 Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.
Processing times may vary depending on your bank or payment provider.
🔁 Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@itisg.com.
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
📌 Contact Us
If you have any questions about our return policy, feel free to contact us:
📧 Email: support@itisg.com
Thank you for shopping with It is G 💐