At It is G, we are committed to providing our customers with a secure, transparent, and reliable online shopping experience. This Chargeback Policy explains how payment disputes and chargebacks are handled for purchases made through our website.
1. What is a Chargeback?
A chargeback occurs when a customer disputes a card payment directly with their bank or card-issuing institution and requests that the transaction be reversed.
Chargebacks may occur for reasons such as an unauthorized transaction, non-delivery of an order, duplicate payment, or a product-related dispute.
2. Contact Us Before Initiating a Chargeback
If you have any concern regarding your order, payment, delivery, product, refund, or any other transaction-related issue, we kindly request that you contact It is G first so that we can investigate the matter and try to resolve it promptly.
Our customer support team will review the issue and provide an appropriate resolution in accordance with our applicable Return & Refund Policy.
3. How We Handle Payment Disputes
When a customer raises a payment dispute or chargeback, It is G may review the transaction and relevant order information.
Depending on the nature of the dispute, we may provide supporting documentation to our payment service provider, acquiring bank, or relevant payment network. Such documentation may include, where applicable:
- Order details and invoice
- Transaction and payment records
- Customer information provided during checkout
- Shipping and delivery records
- Delivery confirmation or proof of receipt
- Product details
- Customer communications
- Return or refund records
- Any other relevant information related to the transaction
We will cooperate with the relevant financial institution and payment service provider during the dispute-resolution process.
4. Unauthorized Transactions
If you believe that your card or payment method has been used without your authorization, please contact your card-issuing bank immediately and also inform It is G so that we can investigate the transaction.
We take suspected fraudulent or unauthorized transactions seriously and may cooperate with the relevant bank, payment provider, or financial institution during any investigation.
5. Orders Not Received
If an order has not been received within the expected delivery period, customers should contact us before initiating a chargeback whenever possible.
We will investigate the order status with our delivery/logistics partner and, where applicable, provide relevant delivery information or arrange an appropriate resolution in accordance with our Return & Refund Policy.
6. Product-Related Disputes
If you receive a product that is damaged, defective, incorrect, or materially different from the product description, please contact us as soon as possible.
We will review the complaint and, where applicable, provide a replacement, exchange, refund, or other appropriate resolution according to our Return & Refund Policy.
7. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us with your order and payment details.
After verification, any confirmed duplicate payment will be handled in accordance with our applicable refund procedures.
8. Refunds
Approved refunds will be processed in accordance with our Return & Refund Policy and, where applicable, through the original payment method or payment channel used for the transaction.
The time required for the refunded amount to appear in the customer’s account may depend on the customer’s bank or payment service provider.
9. Chargeback Investigation
If a chargeback is received, we reserve the right to review the transaction and submit relevant supporting information to our payment gateway, acquiring bank, card network, or other relevant financial institution.
The final outcome of a formal payment dispute may be determined by the relevant bank, payment network, or financial institution under the applicable rules and procedures.
10. Customer Cooperation
To help us resolve payment disputes efficiently, customers may be requested to provide relevant information regarding their order, payment, delivery, or communication with It is G.
Customers are requested to provide accurate information and cooperate with the investigation where necessary.
11. No Waiver of Customer Rights
Nothing in this Chargeback Policy is intended to restrict or remove any rights that a customer may have under applicable law, card-network rules, or the rules and procedures of the customer’s card-issuing bank or financial institution.
12. Policy Updates
It is G reserves the right to update or modify this Chargeback Policy from time to time. Any changes will be posted on this page with the updated effective date.
13. Contact Us
If you have any questions regarding a payment, order, refund, or potential chargeback, please contact us:
Business Name: It is G
Email:Aqib91772@gmail.com
Phone:+923024020322
Address: Kacheri Road, Sultan Hassan Plaza, Mandi Bahauddin, Punjab, Pakistan
We will make reasonable efforts to review and respond to payment-related concerns as soon as possible.
Last Updated: August 2026